Shipping policy
Order Processing
Orders are processed within a maximum of 5 (five) working days from the day following the receipt of the order by the Customer to the Seller. The purchased products will be delivered to the address indicated by the Customer in the Order.
Shipping Times & Couriers
Products are shipped from our warehouse located in Italy. Estimated delivery times are as follow: 1-to-5 working days for Italy; 3-to-10 working days for Europe; 5-to-15 working days for other International destinations.
The Seller is not responsible for unexpected delays or delays due to customs operations and checks or force majeure.
Shipping Costs
Shipping costs are borne by the customer and are clearly specified in the order form, unless expressly indicated otherwise. Shipping costs are calculated at checkout based on the final destination of the orders.
International Orders (Non-EU): for all shipments destined for countries outside the European Union, prices displayed at checkout do not include customs duties, import taxes, or local brokerage fees. These charges are determined by local customs authorities and are the sole responsibility of the Customer. The carrier may require payment of these amounts before or at the time of delivery to release the package from customs.
Shipping Methods
Shipments in Italy and Europe are made via one of the following couriers: GLS, DHL. For destinations outside Europe, orders are shipped via DHL.
Delivery Inspection & Acceptance
Upon arrival of the goods, it is recommended that the Customer carefully inspect the package before signing to acknowledge receipt of the shipment.
If the package appears to have been tampered with for any reason, the Customer is invited to sign the receipt with reservation or refuse delivery. If delivery is accepted with an unauthorized signature or there is evidence of package tampering, the Customer is requested to immediately contact the courier and inform the Seller at the email address: info@wud-shoes.com.
Delivery Issues & Refund Policy
If the package cannot be delivered due to a Customer error (e.g., incorrect address, recipient always absent, incorrect phone number, etc.) or if the Customer refuses delivery, shipping costs and any customs duties will be deducted from the refund due to the Customer.
If the Seller is unable to deliver the ordered goods due to their unavailability, even temporarily, it will promptly inform the Customer, in any case within 10 (ten) days, by email. The amount already paid by the Customer will be refunded using the same payment methods received.