Terms of service

 

The owner of the website and the WUD® brand is Falca S.r.l., with registered office in Mantova (MN), Via Cavour 13, Italy, and operational headquarters in Valeggio Sul Mincio (VR), Via Degli Imprenditori 71, Italy, a company registered with the Mantova Chamber of Commerce, VAT number 02051640205 (hereinafter referred to as "the Seller").

Through the website www.wud-shoes.com (hereinafter referred to as the "Site"), the user (hereinafter referred to as the "Customer") can find information about the brand and purchase WUD® branded products online (hereinafter referred to as "Products").

The following general terms and conditions of sale (hereinafter referred to as the "General Conditions") govern the purchase of Products made remotely through the Site, as well as the shipment of such Products to countries where the delivery service is offered.

Before completing a purchase on the Site, the Customer is required to inform themselves and review these General Conditions. Such information must be considered as read, understood, and fully accepted by the Customer at the time of placing an order (hereinafter referred to as the "Order").

Products

The Products available on the Site for online purchase are footwear branded WUD®. 

All Products are subject to availability at the time of purchase. The seller may vary at any time the limits on quantities and/or types of merchandise available on the Site.

Prices

On the Site, Product prices are expressed in € (Euro), $ (US Dollar, Canadian Dollar), and ¥ (Yen).

Delivery costs are excluded and are calculated at the time of check-out.

The Seller performs constant checks to ensure that all prices indicated on the Site are correct; however, it cannot guarantee the absence of errors. In the event of an error in the price of a product, the Seller will offer the Customer the opportunity to confirm the purchase of the Products at the correct price or to cancel it.

Purchase Process

The purchase of Products on the Site is only allowed for those who have reached the age of 18.

To proceed with the purchase of Products, the Customer must complete and submit to the Seller the electronic purchase order form, following the instructions provided on the Site. The Customer must add the product to the appropriate "shopping bag" and, after reviewing and accepting the contributions for delivery charges, the General Conditions, the Privacy Policy, and the conditions regarding the right of withdrawal, must select the desired payment method and choose the "confirm order and pay" option.

Purchase Confirmation

By confirming the order, the Customer submits to the Seller a purchase proposal, acknowledging and declaring to have read all the information provided during the procedure performed and to fully accept the General Conditions.

The purchase is considered concluded when the Customer receives the confirmation email from the Seller at the email address provided during the Order. This confirmation message will contain an order number, all the data entered by the Customer, every information regarding the essential characteristics of the goods, the indication of the price, payment methods, withdrawal, delivery methods and costs, and applicable taxes. The Customer is required to verify the correctness and promptly communicate any corrections.

If the requested product is not available, the Customer will be promptly informed, and the order will be canceled.

The Customer warrants that the personal information provided in the Order is complete and truthful. The languages available to the Customer for purchasing products are: English.

Payment Methods

The Customer has the option to pay for the Products they wish to purchase and related expenses via credit card, Apple Pay, Google Pay, and Paypal.

The Seller uses the payment system of the institution that manages the payment through which it will authorize only the debit of the amount relating to the purchase made.

With regard to the use of these payment methods, there are no charges to the buyer under the current national regulations.

Shipping & Delivery

Detailed information about shipments and deliveries can be found in our Shipping Policy.

Returns

Detailed information about returns and refunds can be found in our Return Policy.

Privacy

The personal data collected when placing the Order will be processed, used, and stored by the Seller for sales and related activities, in accordance with the provisions of the law and the Privacy Policy available on the Site. Any further processing will be carried out only with the express consent of the Customer.

Detailed information about shipments and deliveries can be found in our Privacy Policy.

Contacts

It is possible to request information, send communications, and request assistance by contacting the Seller via either the dedicated contact form under the Contacts page or via email at info@wud-shoes.com.

Applicable Law & Dispute Resolution

These General Conditions are governed by Italian law.

For the resolution of civil and criminal disputes arising from the conclusion of this Contract, the territorial jurisdiction is that of the court of the Customer's place of residence.

The European Commission provides a platform for alternative extra-judicial resolution of disputes, including cross-border disputes, accessible on the website http://ec.europa.eu/odr.

Changes & Updates

These General Conditions may be amended from time to time, also following any regulatory changes. The new General Conditions will be effective from the date of publication on the Site.